Customer ServiceIntroductionThe Navy Illustrator Draftsman is a customer service oriented rate. Weprovide a product to a customer. Your customer maybe the fleet, acoworker or peer, your seniors, and even a subordinate. The customerperceives your attitude and responsiveness as part of the product. You spoila beautifully executed product by treating a customer poorly. Poor treatmentis what a customer remembers. If you are not able to assist your customers,refer them to someone who can. Don’t let a customer walk away from youdissatisfied.Figure 1-29 shows worker responsibilities to extend professional customerservice.Figure 1-29. —Service obligations.CustomerBe courteous and responsive to the requests of customers. Listen carefully totreatmentwhat they want. If they are asking the impossible, tell them so and offeralternatives and solutions. Project a positive attitude and do not ridiculecustomers for their ignorance. You are the expert; guide themprofessionally. Most customers are not aware of the talents that a DM has orthe capabilities of the shop.1-53
Integrated Publishing, Inc. - A (SDVOSB) Service Disabled Veteran Owned Small Business
