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Figure 1-28. Audiovisual Activity Job Order (back). - 14063_62
Quality Control

Illustrator Draftsman 3 & 2 - Volume 1 Equipment
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Customer  Service Introduction The Navy Illustrator Draftsman is a customer service oriented rate. We provide a product to a customer. Your customer maybe the fleet, a coworker or peer, your seniors, and even a subordinate. The customer perceives your attitude and responsiveness as part of the product. You spoil a beautifully executed product by treating a customer poorly. Poor treatment is what a customer remembers. If you are not able to assist your customers, refer them to someone who can. Don’t let a customer walk away from you dissatisfied. Figure 1-29 shows worker responsibilities to extend professional customer service. Figure 1-29. —Service obligations. Customer Be courteous and responsive to the requests of customers. Listen carefully to treatment what they want. If they are asking the impossible, tell them so and offer alternatives and solutions. Project a positive attitude and do not ridicule customers for their ignorance. You are the expert; guide them professionally. Most customers are not aware of the talents that a DM has or the capabilities of the shop. 1-53







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