Assignment 1-Cont.

Illustrator Draftsman 1 & C - Volume 1 Equipment
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1-57. A goal that you should strive for in customer service relations is which of the following? 1. Deferring the customer 2. Deceiving the customer 3. Satisfying the customer 4. Accommodating the customer no matter what 1-58. A customer asks for an impossible task, as LPO what must you do? 1. Guide him/her as a professional 2. Throw him/her out of the shop 3. Accept the job anyway 4. Reject the job 1-59. Why should you have outgoing jobs quality control inspected? 1. To make sure they are what the customer ordered 2. To maintain shop reputation 3. To estimate supplies expended 4. To evaluate worker skills 1-60. Why should LPOs rotate the assignment of someone to inspect completed jobs? 1. To prevent boredom 2. To cross train workers 3. To increase a worker’s work load 4. To decrease a worker’s work load 1-61. When, if ever, should a quality control inspector mark on an original? 1. When the marks will not be seen 2. When the original will obviously need redrawn 3. When the marks will not photograph 4. Never 1-62. What two things should a quality control inspector have before evaluating artwork? 1. A knife and a waxer 2. A knife and a nonphoto blue pencil 3. A copy of the original and a red pen 4. A copy of the original and a set of standards 5

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