1-57.
A goal that you should strive for
in customer service relations is
which of the following?
1.
Deferring the customer
2.
Deceiving the customer
3.
Satisfying the customer
4.
Accommodating the customer no
matter what
1-58.
A customer asks for an impossible
task, as LPO what must you do?
1.
Guide him/her as a professional
2.
Throw him/her out of the shop
3.
Accept the job anyway
4.
Reject the job
1-59.
Why should you have outgoing jobs
quality control inspected?
1.
To make sure they are what the
customer ordered
2.
To maintain shop reputation
3.
To estimate supplies expended
4.
To evaluate worker skills
1-60.
Why should LPOs rotate the
assignment of someone to inspect
completed jobs?
1.
To prevent boredom
2.
To cross train workers
3.
To increase a worker’s work
load
4.
To decrease a worker’s work
load
1-61.
When, if ever, should a quality
control inspector mark on an
original?
1.
When the marks will not be seen
2.
When the original will
obviously need redrawn
3.
When the marks will not
photograph
4.
Never
1-62.
What two things should a quality
control inspector have before
evaluating artwork?
1.
A knife and a waxer
2.
A knife and a nonphoto blue
pencil
3.
A copy of the original and a
red pen
4.
A copy of the original and a
set of standards
5
